A site that only a student developer can fix has already failed its handoff. Local nonprofits and civic partners need pages, reports, and small tools their communications or admin staff can edit, refresh, and escalate ... without waiting for the next semester’s team.
This writeup collects process patterns from Serve IT (Laurie McRobbie Serve IT Nonprofit Clinic) project notes (public-safe summaries only): accessibility by default, honest scope, documented renewal ownership, and no surprise accounts or pipelines. It also argues that long-term AI growth does not remove staff-capacity bottlenecks ... AI-touched systems still fail handoff if only a student can operate, disclose, or override them. It does not invent partner outcome percentages or claim peer-reviewed results.
Related clinic practice page: ServeIT.
The PDF uses academic paper-style layout on purpose. It is still Jade’s independent research note / writeup ... not a peer-reviewed PhD paper, not IU-endorsed, and not official ServeIT clinic policy. Serve-AI materials stay CC BY-SA 4.0 with project credit. Drafting and structure were AI-assisted; accountability for claims and limits remains with Jade Zhao.